At NOTSIL, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, please review our Refund & Returns Policy below.

Returns & Replacement

We offer replacement only. Refunds are not available for any products purchased from NOTSIL.

If you receive a product with a manufacturing defect, wrong item, or incorrect size (subject to availability), you may request a replacement within 7 days from the date of delivery.

To be eligible for a replacement:

The product must be unused, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
The product should not show signs of wear, damage, or alteration.
A valid proof of purchase/order number is required.

Non-Returnable Items

The following items are not eligible for replacement:

Sale or Clearance products
Gift Cards
Accessories (unless received damaged or defective)
Products without original tags or packaging
Used, washed, or damaged products

How to Request a Replacement

To request a replacement, please contact our customer support within 7 days of receiving your order.

Please provide:

Order Number
Product Name
Reason for Replacement
Images of the product (if damaged or defective)

Email: support@notsil.com (Replace with your official email)

Replacement Process

Once your request is received:

Our team will review your request.
If approved, we will arrange the replacement.
The replacement product will be dispatched after the original product passes our quality inspection.
If the requested size or product is unavailable, we will provide an alternative of equal value or store credit, at our discretion.

Shipping Charges

If the replacement is due to a manufacturing defect, damaged product, or incorrect item sent by NOTSIL, we will bear the shipping cost.
If the replacement is requested for sizing issues or customer preference, return shipping charges may be applicable.

Refund Policy

NOTSIL does not offer refunds.

Refund requests for change of mind, incorrect selection, or any other reason will not be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sending photographs along with your order details.

Our team will investigate and resolve the issue as quickly as possible.